A great journey is easy, safe and connected. The Transport Agency is focused on providing one integrated land transport system that helps people get the most out of life and supports business.
We look after the national transport system with our partners, today and for the future. We’re innovating to make sure the system is efficient and sustainable, unlocking opportunity and keeping New Zealand moving.
We’re working to deliver our customer promise – great journeys to keep New Zealand moving.
Our strategic responses describe the moves we are making to drive our purpose and deliver value to our customers:
One connected transport system – we’re working to transform New Zealand’s land transport system performance by integrating digital technology with physical infrastructure to create a safe, connected system that works for everyone.
People-centred services – we’re working to simplify our customers’ lives and our partners’ work with innovative services and experiences that make it easy for them to do what they need to.
Partnerships for prosperity – we’re working to unlock social and economic opportunities for customers, business and communities through targeted partnerships.
We have eight focus areas - together, these deliver the big changes we’re looking for through our strategic responses. Our focus areas are:
Shape the land transport system - shape New Zealand’s land transport system and influence its delivery
Improve customer experiences - deliver innovative services and transport experiences that customers and citizens value
Target rapid growth - balance solutions for customers in high-growth urban areas
Connect and develop regions - partner for tailored transport solutions that support wider outcomes for communities, regions and New Zealand
Keep people safe - deliver solutions that contribute to improved safety and public health outcomes and reduce environmental harms
Deliver connected journeys - lead the integration of a digitally connected land transport system
Achieve organisational excellence – provide exceptional services and activities that are designed to meet Transport Agency needs
Transform the Transport Agency - create one strategy-led, people-centred organisation that is fit for the future
It's an exciting time for the Transport Agency as we work to improve our customers' lives and livelihoods.