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Drivers of passenger service vehicles have a number of legal and other responsibilities in providing a safe and effective passenger service. 

Driver responsibilities

Drivers have a number of responsibilities and obligations.

Holding a correct and valid licence

To drive a passenger service vehicle, you must hold a current and valid licence for the class of vehicle you are driving. You must also have a current and valid P (passenger) endorsement.

Read more about when a passenger endorsement is required

Remember to renew your licence and/or endorsement on time (allowing enough time for us to process your renewal before your current licence and/or endorsement expire).

Find out which class of licence you need

Being a safe and courteous driver

As a professional driver, you should always:

  • be safe and courteous
  • obey the road rules, most of which are explained in the Road code, and local bylaws whenever you are driving
  • understand that others make mistakes
  • be tolerant
  • set an example to others.

This also applies away from work.

Read the Road code

A number of penalties apply to drivers found to be breaking the traffic rules, including vehicle impoundment, which will affect your ability to work. 

Find out more about driving offences and penalties  

Work time and logbooks

By law, drivers have a maximum numbers of hours they can work.

Work-time and logbook requirements

Being fit for duty

Drivers are responsible for coming to work ‘fit for duty’. Factors that can affect your well-being and fitness for work include:

  • having a second job
  • undertaking recreational and sporting activities
  • not having enough sleep
  • experiencing stressful situations
  • consuming alcohol or other drugs and medications
  • coping with the demands of family and relationships
  • experiencing changes to your normal routines
  • issues with your personal health.

Medical and health conditions can also affect the ability to think quickly and clearly.

More information about medical requirements and fitness to drive

Driving small passenger service vehicles

If you're driving a small passenger service vehicle, such as a shuttle or a taxi, you must meet a number of detailed requirements relating to:

  • displaying your personal ID card
  • standards of duty and conduct
  • transporting passengers’ luggage
  • picking up and setting down passengers.

Read our information for users of passenger service vehicles

Driving taxis

To drive a taxi, you will need to have the ability to communicate to passengers and others in English. 

In some locations, taxi drivers are required to complete an area knowledge test and hold the appropriate certificate.

More information about area knowledge certificates

Checking vehicles before use

Before you drive any vehicle,  you should do a simple pre-use ‘walk-around’ check.

This will help ensure that the vehicle is safe to operate. It will also enable you to identify the need for, and schedule, repairs and maintenance – reducing the need to deal with unexpected breakdowns. That could also mean long-term savings for your business.

Read our guide to pre-use checks for heavy vehicles

Reporting vehicle faults

Best practice fleet management includes a system for drivers to report any vehicle faults they find, and a process for advising drivers on what happens about the reported faults. Make sure you have a vehicle fault reporting and resolution system in your business.

Identifying and preventing fatigue

Fatigue can be dangerous for drivers, especially people who drive as part of their job. As a driver, you should know how to prevent and manage fatigue. 

More about identifying and preventing driver fatigue

Approved in-vehicle security camera systems

A number of in-vehicle security camera systems have been approved for the purpose of the Land Transport Rule: Operator Licensing 2007. 

Find out more about approved in-vehicle security camera systems