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The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. If you’re waiting for an application, please have a look at our current processing times.

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Regulatory compliance review

In October 2018 the Transport Agency announced an extensive review of open compliance files, and that it is getting tough on enforcement.

Compliance files relate to potential issues where an individual or operator may not be following the rules as set out in legislation. Open files are ones that are under investigation by the Transport Agency.

We have taken a firm and prudent approach, casting a wide net to review files from all regulatory areas for which the Transport Agency is responsible, encompassing issues from the very minor to the very serious.

The public can expect full accountability and an increased number of enforcement actions taken to ensure compliance.

This section contains information we’ve released about this work and will be added to over time.

Regulatory compliance review questions and answers
Warrant of fitness (WoF) information for concerned customers
Heavy vehicle certification information for customers – Patrick Chu
Regulatory compliance review – case register (as at 13 August 2019)

Report any concerns about non-compliance

You can help us identify non-compliance, and help ensure public safety, by reporting your concerns. If you have any information about non-compliance, call 0800 468 244.

This could include, but is not limited to:

  • issues with warrants or certificates of fitness (WoFs or CoFs) and the inspectors or inspecting organisations
  • concerns about heavy vehicle certifications
  • transport operators and their drivers not following the relevant rules
  • concerns about approved course providers not complying with the requirements of providing education and assessment for drivers sitting a range of licences.

The phone line is free, anonymous and available 24/7. It’s operated by independent charity Crimestoppers, who run integrity lines for a range of organisations, and staffed by specially trained operators. They’ll pass on all information to the appropriate team to follow up and we’ll ensure all information is reviewed and acted on appropriately where possible.

Other related information: